Certificate III in Retail covers a range of retail operational knowledge and practical skills, suitable for individuals who have primary responsibility of engaging customers, maintaining daily store operations in various store settings such as specialty stores, supermarkets, department stores and retail outlets.  Potential job roles suitable for this qualification include shop assistant, sales assistant, customer service representative, team leader, senior sales assistant and point-of-sale operator.  Entry into this qualification can be by direct entry with previous vocational experience in retail. This qualification is a pathway to work in q diverse range of retail settings.

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
https://training.gov.au/Training/Details/SIR30216